There are lots of differences when it comes to hiring a courier in house versus engaging courier services from an external Singapore courier company and the following are some of the main differences you should know.
A) When you engage a courier company like http://www.pcamasters.com/, you are essentially outsourcing the deliveries of your company. This means that you would not need to care about the deliveryman’s leave schedule, CPF payments as well as any other employee related issues. All you get from the courier company is the delivery services, and they will handle the rest. Isn’t that simply great news for you? You get convenience while getting your item(s) delivered.
B) When you get your own deliveryman, you may perceive that you may have more control over his or her daily schedule and like that. However, this can come at a very high cost. When each delivery is only $10 to $20 (let us take the higher end of $20) in Singapore, you would need at least 100 to 200 deliveries a month to make it worth it to hire your own deliveryman. ($2000 for salary, $740 for CPF and $1200 for vehicle leasing) Engaging courier services in Singapore is definitely a lot cheaper.
C) There is no need to monitor your deliveryman if you were to simply engage an external courier company to help you do your deliveries. There are times where a deliveryman may skive during work hours and you would also need to constantly monitor their delivery standards. However, by engaging external courier services instead, you leave all these hard work to the company to deal with it instead.
In short, as you might already have noticed, I recommend that you pick courier services over engaging your own deliveryman. Courier services in Singapore are very cheap relative to hiring your own deliveryman. Additionally, you get rid of all the hassles that you might usually experience had you decided to hire a deliveryman in house instead.
Door-to-door courier services are in constant high demand in Singapore. Unlike the conventional mail post by SingPost, courier services provide you greater security and faster delivery. The couriers will travel to your designated collection location to pick up the items which they will deliver to the designated delivery location thereafter. Moreover, you can engage courier services for parcel deliveries, and not just document deliveries too. Courier service is considered a premium delivery service standard.
Why are courier services in constant demand? In another words, why is there a market for it?
Firstly, part of these demand for courier services is generated from the E-Commerce businesses. The business model of E-Commerce businesses require them to deliver their items to the consumers’ homes directly after the consumers make a purchase. Each E-Commerce businesses need a Singapore courier company to help them handle the logistics operations – to deliver all the goods to the customers timely and safely. As E-Commerce businesses grow, there will be higher demand for courier and delivery services. Hence, the courier companies will grow too.
Secondly, even the retail outlets hire couriers to deliver products to customers’ homes. Take for instance, Courts and IKEA. If you make a purchase there, you can opt for the delivery option where the product will be shipped to your home on your chosen date. This is normally for purchases of bulk items such as washing machines and tables.
Thirdly, there are instances where people need their deliveries carried out urgently. For example, the banking industry requires a lot of same-day deliveries to their clients. Sometimes, these deliveries may be two-way. This usually happens if the bank has a document that needs the client’s signature. After the client signed on the document, the document will be delivered back to the bank by the courier. As the cost of engaging the courier services is lower than the cost of the bankers delivering the items themselves, this outsource of logistics operations is justifiable.
In the foreseeable near future, I maintain this view that Singapore courier company will continue to grow at a modest pace due to the sustainability of this courier industry.
By now, most people around the world must have heard of Uber, a mobile application to hail taxis. Operating in hundreds of countries, Uber is valued at billions of dollars. Its business model is very scalable and sustainable. On top of that, Uber basically disrupted the taxi industry in every country. The disruption is so powerful that some governments had to step in to restrict Uber from operating in their country to protect the domestics taxi industry.
Uber works by connecting a driver and a customer through its mobile application in real-time. Upon confirmation of booking, a driver will be assigned to the customer and picks up the customer at his location. The customer’s location will be pin-pointed via GPS. After pick up, the driver can rely on Uber’s map to head to the destination point. This ease of operations has provided convenience for both the driver and customers. Customers can expect much faster pick up and traveling time when they choose Uber taxis as compared to other taxis on the streets.
There are other such mobile applications developed for the courier industry. Similar to Uber, these mobile applications aim to match up a courier and a customer in real-time. Customers will submit a request for courier through its mobile application and a nearby courier will be assigned the job. The main advantage of using this mobile application is faster pick up and delivery speed.
Will this mobile application for couriers disrupt the courier industry like how Uber disrupted the taxi industry? It is unlikely.
The main reason being the perceived reliability of the delivery. Unlike sitting in a taxi where customers will witness the delivery of the service first-hand, customers feel unsecured to hand over their parcels to couriers via these mobile applications. One reason for this is the ease of courier application and little to no training given. Customers wanting to have their fragile items delivered will be more concerned about the training of the couriers. Customers will trust courier companies more than these third-party courier mobile applications.
Furthermore, many courier companies in Singapore such as pca masters have already developed or are in the process of developing their mobile applications which are similar to Uber application. The only difference is that the couriers in charge of those deliveries are all in-house. This will offer customers better reliability and security of trained couriers on top of the benefits that a mobile application can give. Unlike conventional taxi companies which fail to keep up with technology, courier companies are more responsive to technological changes.
Enjoy the following explanatory and corporate video of DHL’s international supply chain and delivery services.
Perhaps you have seen the above or similar videos before. You would definitely realized that goods distribution (delivery) services is not actually as easy as it sounds. It can be a real logistical nightmare when there are so many moving parts and people all around the country (e.g. Singapore) or the world. Everything needs to be coordinated and properly planned out or all the delivery services may not be carried out efficiently and on time.
For our purpose, I shall explain the local courier services in Singapore when it comes to distribution of goods for E-commerce businesses.
1) Usually, a courier would be picking up all the goods to be delivered over the next 2 days from an E-commerce company’s address (e.g. office address or warehouse). These goods might then be stocked up in the courier company’s own offices or perhaps vehicles.
2) The next day or later the same day, the responsible deliverymen in that courier company would then plan out the deliveries of these goods and their routes.
3) After the planning of the routes around Singapore to most efficiently distribute and deliver the E-commerce goods, these deliverymen would then set out and start their day’s work. It is important that they plan well and fast and execute everything promptly. It is very easy to be late for deliveries – especially when you have a lot of them. Therefore, it is important for deliverymen to be responsible and punctual. Any deliveryman who is not a punctual person will sooner or later lose his or her job as a courier.
4) After the distribution of the E-commerce goods and completion of the delivery services, these courier or deliverymen would then need to report back to their companies about the statuses of these deliveries. Some of these deliveries might not have been completed successfully and would thus need to be re-delivered.
These are among the most important things that you must note when it comes to getting courier services in Singapore.
First up, one of the most crucial things you need to realize is that even though courier services are usually associated with important document deliveries between companies only as a business to business service, E-commerce product distribution companies also usually engage courier services and the help of such companies. This means that courier services are not only concierge level services for companies, but is also used for the distribution of products.
Second of all, not every courier company in Singapore has vans. Do not assume that and simply judge the courier services prices as that of delivery for bulky (or rather, non-paper) documents. This is because that will certainly not be true. Companies do charge different prices for the delivery of parcels or the delivery of documents. This is because vans can transport parcels easily but a motorcycle can only transport documents (e.g. in paper format). If you need parcel deliveries, then engage only courier companies in Singapore like PCA Masters because other than motorcycles, they have van delivery services as well. This would definitely be very beneficial if
Third of all, some companies charge different prices for delivery via van versus bikes. The reason for this is unknown, because they might be transporting the exact same item. However, I just think it would be important for you to know that some companies do charge this way, and you should at least be aware of it.
Fourth of all, prices are pretty competitive in Singapore. If you want to engage the services of a Singapore courier company, I would recommend you to look at the fine print and details if you’re planning to use them over the long term. This is because there are many different pricing levels for different delivery volume… this can result in significantly different overall costs for you if you were to engage their services. Some courier services are cheap if you were to use only ad hoc services and they charge very highly for more deliveries. However, there are some companies which charge relatively average prices (not the lowest but extremely decent prices) but provide very attractive prices at higher volume. Make sure to check out their fine print before engaging the courier services of any company.